Woodland, O'Brien & Scott - Voice of the Customer

Home buyer surveys and customer service consulting.

Woodland, O'Brien & Scott

Woodland, O'Brien & Scott

Woodland, O'Brien & Scott Overview

By listening to the Voice of the Customer (VOC), every finished home is an opportunity to turn a customer into a lifetime champion.  By collecting in-depth homeowner surveys we understand where your organization's systems, procedures and performance can be improved. We prescribe an individualized strategy to enhance your customer satisfaction, increase referral sales, reduce warranty costs and improve employee morale.  An industry leader in customer satisfaction strategies, our services are employed by the most successful homebuilders in the country.

  • Survey home buyers across 17 functional areas with in-depth analysis (core customer satisfaction, closing/settlement, one-year warranty service, etc.)
  • Meaningful feedback with industry-leading response rates of up to 80%.
  • Take immediate action with prescribed strategies benchmarked for operational excellence. 
  • Access proprietary industry benchmark reports to measure progress and compare results with leading builders.
  • Improve company performance, customer experience and employee motivation. 
  • Industry leaders with combined 60 years of homebuilding experience.

Visit woodlandobrien.com to learn more.

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Woodland, O'Brien & Scott

Woodland, O'Brien & Scott Review

It tells us where the customer experience fails. You cannot deliver a good experience without finding out what customers care about.

Saun Sullivan

I always encourage others to use VOC because it is very valuable actionable data on parts of the company you cannot see.

James V. Clarke
Robertson Brothers Homes

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