Tag Archives: conasys

TORONTO, Aug. 23, 2016 /PRNewswire/ – Constellation HomeBuilder Systems, provider of software solutions for home builders and developers, has acquired Woodland, O’Brien & Scott, a Minneapolis-based company specializing in customer satisfaction and data analysis for the home building industry. With many customers in common, the Woodland, O’Brien & Scott team will be joining Constellation HomeBuilder Systems to provide customer insight expertise and expand the business services available to the industry.

The purchase of Woodland, O’Brien & Scott compliments Constellation HomeBuilder Systems‘ leading position in the North American residential construction market, and is particularly notable in the customer satisfaction space. “The addition of Woodland, O’Brien & Scott’s services to our suite of solutions will allow builders to analyze the data that really drives customer satisfaction across the entire homebuying, construction, and warranty process.” said Chris Graham, Vice President of Constellation HomeBuilder Systems. “Combined with our acquisition of Conasys Homeowner Care in 2014, Constellation HomeBuilder Systems can help builders increase homeowner satisfaction with better communication and convenient online resources. Now they can benchmark and demonstrate that improvement.”

“The alignment with Constellation HomeBuilder Systems will allow Woodland, O’Brien & Scott services to integrate with the most authoritative software in the market and further increase awareness and growth of our services,” said Charlie Scott, president of Woodland, O’Brien & Scott. “This acquisition will also provide a long-term home for Woodland, O’Brien & Scott’s staff and valued customers.”

Established in 1986, Woodland, O’Brien & Scott has become a trusted consultant for operational excellence, and considers over 100 premium builders to be long-term partners. The “Voice of the Customer” survey is considered an industry benchmark. Company founder Keith O’Brien, managing partner Charlie Scott, and the rest of the Woodland, O’Brien & Scott team will join the Constellation family. Charlie Scott will continue to be closely involved as Director with Constellation HomeBuilder Systems’ professional services team, bringing 25 years of experience in home building operations and managing Woodland, O’Brien & Scott since 2007. Charlie Scott is also a National Housing Quality Award judge and an author for Professional Builder magazine, bringing substantial operational expertise to the Constellation HomeBuilder Systems team and customers.

This acquisition, along with substantial new personnel and software investments, will significantly benefit current and future customers of Constellation HomeBuilder Systems and Woodland, O’Brien & Scott.

About Constellation HomeBuilder Systems:

Constellation HomeBuilder Systems builds software solutions for private and public production home builders, and efficient custom builders. Their innovative solutions empower builders with information, driving business objectives from website to warranty. Constellation HomeBuilder Systems continuously improves home construction software, and is committed to maximizing your return on technology investment. Constellation HomeBuilder Systems is the home building software division of Constellation Software Inc., an international provider of market-leading software and services for specialized industries, and is traded publicly on the Toronto Stock Exchange.

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The Homeowner Experience - Powered by Conasys

If it did, you would probably laugh … thus the term the laugh test. But they don’t. Car buyers today routinely get 60,000 mile, and in some cases 100,000 mile warranty coverage. If cars routinely last up to 200,000 miles or longer, this warranty coverage suggests manufacturers are willing to back up their product’s performance for 30% to 50% of its life.

But what does this have to do with home builders?

Before answering that question, first another question: How long will a home last? 30 years? Are we tearing down homes built in 1985? 50 years? Are we tearing down homes built in 1965? Homes built today should last well past 100 years and high-performance homes more than 200 years.

 

Sam Rashkin writes for BUILDER Magazine, and has spent the last 40 years accelerating housing innovation and transforming the homeowner experience.

Why should new home builders warranty new homes? Because their competition – existing homes comprising 85% of the home sales market – cannot. But where do we start? What do we warranty?

Here’s a starter list:

    • specified low energy bills
    • maintaining temperature within the home
    • fresh air circulation
    • no lead or asbestos
    • no formaldehydes or VOCs
    • no water problems, rot, termite damage

 

Rashkin provides examples of why these simple examples are a good starting point for builders – and how to build a more advanced warranty.

Our Conasys Homeowner Care platform digitally links your homebuyers with their new home. Provide buyers with information about their home at their fingertips – both during and after construction: important dates, operating manuals and warranties, maintenance reminders, service requests and deficiency review functionality.

Conasys eBook: Differentiation Through Homeowner Care

 

If you decide to provide a home warranty, we can help you make it happen. Learn more about the Conasys Homeowner Care platform by downloading the eBook “Differentiation Through Homeowner Care” below. When you’re ready, request a demo of the homeowner experience 2.0 with Conasys.

 

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Homebuyer Service After the Sale

Attitude and service after the sale is as critical as it is before it.

I am every salesperson’s worst nightmare. Whether buying a new car or a home, I am constantly looking for the next best thing. Before the ink dries on my contract, I begin eyeing the house around the corner or the car next to me at the stoplight. I’m human. And that means I am prone to being suddenly drawn away from the products I thought were the answers to my problems only minutes earlier. I’m not unique in this—humans are switchers by nature. It behooves salespeople to know this reality and take steps to prevent cancellations.

One of my most basic (and powerful) approaches in business is to copy successful people. And there’s nobody with a better reputation for creating loyal relationships with buyers than Joe Girard, deemed the “Greatest Car Salesman” by The Guinness Book of World Records. Girard sold 1,425 cars in 1973 and 13,001 individual retail units over his 15-year career. According to Girard, though, he never sold a car—he sold himself. The most valuable products his customers walked away with were Joe Girard and his “service, service, service.” Girard’s principles worked out well for him, gaining him endless return customers and referrals.

If you want to keep your buyers from straying with your competitors, take a lesson from Girard. Never stop selling.

Girard says, “The sale begins after the sale.”

…keep reading via Big Builder.

Customer relationship management by Constellation:

 

Conasys eBook: The Homeowner Experience

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Conasys Inc.

Today we are proud to announce the acquisition of Conasys Inc., a market-leading technology company whose interactive homeowner care platform helps homebuilders to nurture relationships with their homebuyers as they ease into their new home. We welcome the Conasys team to the Constellation HomeBuilder Systems family!

“At Constellation, we strive to provide our clients with technology that will enhance their business and customer relationships. The Conasys homeowner care platform is a perfect example of that,” says Chris Graham, Vice President of Constellation HomeBuilder Systems. “Conasys is the industry’s benchmark – a testament to their commitment to innovation.”

Conasys will continue to operate and grow out of its Vancouver offices, and will continue to develop and enhance its existing product line, which includes web portals for homeowners and builders. The platform allows builders and developers to provide their new home and condominium buyers with an engaging, easy-to-use portal to instantly access the information they need. Constellation welcomes all Conasys customers and will continue to provide world-class solutions and services as a long-term technology partner in the homebuilding industry.

“For us, this acquisition is of incredible significance” says Jerry Bauer, CEO of Conasys. “Being acquired by the largest technology partner in our industry validates the direction we have taken our platform, but more importantly it will also allow us to accelerate our product innovation and market penetration.”

Constellation is your homebuilding software partner, and our team is excited by this opportunity to enhance the software solutions we provide to builders and developers across North America.

 

About Conasys: Conasys Inc. is a forward-thinking technology company whose cloud-based homeowner care platform is designed specifically for new homebuilders and developers. Their industry-leading platform includes homeowner and builder specific portals that provide instant access to detailed unit-specific home information. Each portal includes a suite of efficiency and communication tools designed to enhance the understanding, service, maintenance, and management of individual homes and condos.

Media inquiries: Lauren Hughes

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