Tag Archives: customer portal

Homebuyer Service After the Sale

Attitude and service after the sale is as critical as it is before it.

I am every salesperson’s worst nightmare. Whether buying a new car or a home, I am constantly looking for the next best thing. Before the ink dries on my contract, I begin eyeing the house around the corner or the car next to me at the stoplight. I’m human. And that means I am prone to being suddenly drawn away from the products I thought were the answers to my problems only minutes earlier. I’m not unique in this—humans are switchers by nature. It behooves salespeople to know this reality and take steps to prevent cancellations.

One of my most basic (and powerful) approaches in business is to copy successful people. And there’s nobody with a better reputation for creating loyal relationships with buyers than Joe Girard, deemed the “Greatest Car Salesman” by The Guinness Book of World Records. Girard sold 1,425 cars in 1973 and 13,001 individual retail units over his 15-year career. According to Girard, though, he never sold a car—he sold himself. The most valuable products his customers walked away with were Joe Girard and his “service, service, service.” Girard’s principles worked out well for him, gaining him endless return customers and referrals.

If you want to keep your buyers from straying with your competitors, take a lesson from Girard. Never stop selling.

Girard says, “The sale begins after the sale.”

…keep reading via Big Builder.

Customer relationship management by Constellation:

 

Conasys eBook: The Homeowner Experience

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The HomeDev Pro Customer Portal provides your discerning custom home buyers with access to schedules, documents, warranties and more, keeping them informed and engaged throughout the build cycle. Now we’ve updated the HomeDev Pro Customer Portal with options selections and change orders to further engage your customers in the construction of their perfect home.

HomeDev Pro Customer Portal with Options Selections

SELECTIONS

Customers can now view all options available for their home under the “Selections” tab in a simple to use interface with green/red indicators for accepted/rejected options. Customers approve and reject options through the Portal, and email notifications are automatically sent to the applicable internal and vendor contacts.

Homeowners appreciate the control that they feel in the process: once they have approved an option, they feel comfortable that it will be completed as scheduled.

CHANGE ORDERS

Move from selections to change orders in HomeDev, and the change is automatically emailed to the customer. Photos and changes are detailed in the Customer Portal to be approved or rejected by the home buyer.

WHAT’S NEXT: EMAIL & YAMMER

Coming soon is full email functionality within HomeDev Pro, for advanced tracking of all communications related to a project, customer or community. We’re also busy building a private social network into HomeDev. Stay tuned!

Combine these new features with HomeDev Pro’s industry-leading job costing and estimating features for a powerful management tool for custom builders that offers visibility and control to home buyers through the personalized customer portal.

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