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The industry's most comprehensive customer care program.

Customer Care

Supporting Our Solutions 24/7

Constellation Customer Care is with you every step of the way.

The industry's most comprehensive customer care program delivers product support, technical expertise and innovative self-service tools 24 hours a day, seven days a week.

As our valued customer, Constellation's world-class Customer Care Center is always available whenever you need help. You will talk to real people within seconds of dialing our toll-free customer service number.

Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval rating. With over 100 employees dedicated to development and customer services, Constellation is able to lead the industry in service and support.

A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff to help make our software reliable and easy-to-use. Your employees focus on being productive at their jobs instead of trying to figure out how to use the software.

Customer Care Center

Constellation's Customer Care Center is a self-serve online gateway that delivers vital information including:

  • an online ticket portal for reporting new issues
  • a search engine to provide you with status reports on known issues
  • information on updates, new add-on products, features and functionality
  • send us enhancement requests so we can incorporate your ideas in future product releases
  • easy-to-understand user guides
  • tips, tricks, and frequently asked questions
  • access to our online training schedule and registration information
  • access to our video library of product walkthroughs and past training sessions

Customer Login

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